Guest Experience Specialist

Vicinity Centres; Melbourne; On-site; AUD 50,000 - 60,000; Full time

Job summary

Vicinity Centres is seeking a Guest Experience Representative for DFO Uni Hill & DFO Essendon in Melbourne. You will be the first contact for guests, delivering seamless service across phone, email and in person, and helping visitors find stores or resolve issues with local knowledge.

The role also supports centre operations, builds retailer relationships, and contributes to projects and reporting to elevate service standards. Availability for Friday and Sunday shifts is required.

Qualifications

• Experience in a customer-facing role with a passion for delivering exceptional service.
• Clear and effective written and verbal communication.

Responsibilities

• Provide professional customer service across phone, email and in-person channels.
• Assist guests with store locations, requests and local knowledge.
• Support centre operations, reporting, and retailer liaison to enhance service standards.

Skills

Customer service

Communication

Microsoft Office

Tools

POS

CRM

PMS

Job description

Vicinity Centres is seeking a Guest Experience Representative for DFO Uni Hill & DFO Essendon in Melbourne. You will be the first contact for guests, delivering seamless service across phone, email and in person, and helping visitors find stores or resolve issues with local knowledge.

The role also supports centre operations, builds retailer relationships, and contributes to projects and reporting to elevate service standards. Availability for Friday and Sunday shifts is required.