Guest Experience Ambassador

Vicinity Limited; Melbourne; On-site; AUD 30,000 - 41,000; Full time

Job summary

Vicinity Limited is seeking a Guest Experience Representative at Northland in Melbourne. You will deliver exceptional service to customers, assist with enquiries, and act as a liaison between customers and centre management to uphold Vicinity’s standards.

The role emphasizes effective communication, problem solving and building relationships with retailers and customers to maintain a high-quality experience. An on-site centre environment with cross-functional collaboration is expected.

Qualifications

• Experience in a customer-facing role delivering elevated service.
• Proficient with Microsoft Office and common business apps.
• Ability to multitask, communicate clearly, and resolve issues.

Responsibilities

• Provide outstanding customer service at the desk and across channels.
• Support retailers and tenancy relationships, addressing issues with asset team.
• Assist with centre operations, safety checks, sign-ins, and contractor queries.
• Prepare and share customer and retailer reports for centre management.

Skills

Communication

Problem solving

Customer focus

Multitasking

Tools

Microsoft Office

POS

CRM

Job description

Vicinity Limited is seeking a Guest Experience Representative at Northland in Melbourne. You will deliver exceptional service to customers, assist with enquiries, and act as a liaison between customers and centre management to uphold Vicinity’s standards.

The role emphasizes effective communication, problem solving and building relationships with retailers and customers to maintain a high-quality experience. An on-site centre environment with cross-functional collaboration is expected.