Guest Service Agent - Warm Hospitality, Career Growth

Minor International; Nelson Bay; Hybrid; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail discounts

Experiences

Wellness benefits

Generous leave

Wellness support

Job summary

Minor Hotels’ Oaks Nelson Bay Lure Suites is seeking a full-time Guest Service Agent to greet guests, manage check-ins/check-outs, and provide local insights with warmth and professionalism. You will coordinate with guests across in-person, phone, and email channels to ensure a seamless stay.

The role requires a background in delivering high-quality service in hospitality, with flexibility to work weekends and various shifts, contributing to memorable guest experiences at a top Australasia

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels.
• Oversee the accurate processing of guest reservations and requests using the property management system.
• Act as a primary point of contact for guests, offering prompt assistance and personalised recommendations.

Skills

Customer service

Hospitality experience

Communication skills

Professional presentation

Flexibility with shifts

Job description

Minor Hotels’ Oaks Nelson Bay Lure Suites is seeking a full-time Guest Service Agent to greet guests, manage check-ins/check-outs, and provide local insights with warmth and professionalism. You will coordinate with guests across in-person, phone, and email channels to ensure a seamless stay.

The role requires a background in delivering high-quality service in hospitality, with flexibility to work weekends and various shifts, contributing to memorable guest experiences at a top Australasia