Guest Experience Concierge (Casual)

Minor Hotels; Middlemount; On-site; AUD 48,000 - 67,000; Part time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Wellness support

Generous leave

Job summary

Minor Hotels’ Oaks Middlemount Suites in Australia is seeking a casual Guest Service Agent to warmly welcome guests, assist with check-ins/outs, and provide local recommendations to enhance stays. You’ll handle reservations and guest requests with a proactive, friendly approach, ensuring smooth operations across days and shifts.

Join our team to deliver exceptional service, engage with guests across multiple channels, and contribute to a positive guest experience while working in a dynamic hotel

Qualifications

• Experience in a hotel, hospitality, or customer-facing environment.
• Clear and effective written and verbal communication across mediums.
• Consistently delivers high-quality service with a proactive approach.
• Passionate about creating positive guest experiences.
• Polished and professional presentation reflecting organisation standards.
• Willing to work weekends, public holidays, and varying shifts.

Responsibilities

• Provide a warm and friendly reception to guests on arrival, ensuring a smooth check-in and addressing inquiries.
• Maintain clear communication with guests, colleagues, and stakeholders across channels.
• Process guest reservations and updates using the property management system.
• Act as primary contact for guests, offering assistance and personalised recommendations.

Skills

Guest service

Communication

Problem solving

Professional presentation

Flexible scheduling

Tools

Property Management System

Job description

Minor Hotels’ Oaks Middlemount Suites in Australia is seeking a casual Guest Service Agent to warmly welcome guests, assist with check-ins/outs, and provide local recommendations to enhance stays. You’ll handle reservations and guest requests with a proactive, friendly approach, ensuring smooth operations across days and shifts.

Join our team to deliver exceptional service, engage with guests across multiple channels, and contribute to a positive guest experience while working in a dynamic hotel