Guest Experience Agent – Sydney Front Desk

22322584; Sydney; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Exclusive staff discounts on food and

Life with the Works program

Training & development programs

Employee Assistance Program

Employee Referral Incentives

Job summary

Four Points by Sheraton in Sydney is seeking a Guest Service Agent to assist with check-in/check-out, enquiries, and guest reservations. You will support the front office team and help deliver genuine service to travellers in a fast-paced environment.

Ideal candidates will have OPERA PMS experience, relevant prior roles, Australian working rights, and a proactive, customer-focused mindset to enhance guest experiences around the local area.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to escalate your career.
• Self-motivated, driven and energized in a fast-paced environment.

Responsibilities

• Assist travellers arriving and departing the hotel through the check in and departure process.
• Handle general enquiries, and provide a friendly, genuine service with each traveller experience.
• Build and strengthen relationships with existing and new travellers to enable future bookings.
• Support your front office team in general operational tasks.
• Take guest reservations and perform cash handling & credit card responsibilities.
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations.

Skills

OPERA PMS

Customer service

Job description

Four Points by Sheraton in Sydney is seeking a Guest Service Agent to assist with check-in/check-out, enquiries, and guest reservations. You will support the front office team and help deliver genuine service to travellers in a fast-paced environment.

Ideal candidates will have OPERA PMS experience, relevant prior roles, Australian working rights, and a proactive, customer-focused mindset to enhance guest experiences around the local area.