Groups & Reservations Specialist - Flexible Hours

22322584; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Life with the Works program

Training programs

Employee Assistance Program

Employee referral incentives

Diversity and inclusiveness

Job summary

Four Points by Sheraton is seeking a Groups and Reservations Coordinator to join our Sydney team. Handle inquiries, analyse traveller requests, and coordinate reservations to deliver smooth experiences.

You will liaise with departments, build relationships with travellers, and support the team in a fast-paced environment. Strong communication, relevant experience, and Australian working rights are required; full-time role with staff discounts and Marriott development programs.

Qualifications

• Strong communication skills, written and verbal.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Handle all incoming calls into the hotel and redirect to each department as appropriate.
• Analyse and update all traveller requests that are tailored to their requirements.
• Responsible for handling all hotel outlet reservations or traveller orders.
• Assist and coordinate traveller bookings, engaging with them and exceeding their expectations.
• Build and strengthen relationships with existing and new travellers to enable future bookings.
• Liase with other departments to deliver service excellence with each traveller experience.
• Complete reservation administration tasks and offer general support to the team.

Skills

Communication

Experience in role

Australian working rights

Enthusiastic

Self-motivated

Problem solving

Job description

Four Points by Sheraton is seeking a Groups and Reservations Coordinator to join our Sydney team. Handle inquiries, analyse traveller requests, and coordinate reservations to deliver smooth experiences.

You will liaise with departments, build relationships with travellers, and support the team in a fast-paced environment. Strong communication, relevant experience, and Australian working rights are required; full-time role with staff discounts and Marriott development programs.