Guest Experience Agent — Part-Time, Flexible Shifts

Pan Pacific Group; Melbourne; On-site; AUD 32,000 - 39,000; Part time

Job summary

Pan Pacific Melbourne is seeking a Part-Time Guest Service Agent in the Communications Centre to assist guest inquiries with warmth and accuracy. You will handle phone and email communications, provide information about local attractions and hotel services, and ensure a positive guest experience throughout their stay.

You must be flexible to rotate AM/PM shifts and weekends and have experience using Opera. A genuine passion for hospitality and delivering outstanding customer service is essential.

Qualifications

• Experience using Opera.
• Genuine passion for hospitality and customer service.

Responsibilities

• Provide high quality service to guests throughout their stay.
• Handle guest inquiries via phone and email and supply information about hotel services and local attractions.
• Work a rotating roster including AM & PM shifts and weekends.

Skills

Opera

Job description

Pan Pacific Melbourne is seeking a Part-Time Guest Service Agent in the Communications Centre to assist guest inquiries with warmth and accuracy. You will handle phone and email communications, provide information about local attractions and hotel services, and ensure a positive guest experience throughout their stay.

You must be flexible to rotate AM/PM shifts and weekends and have experience using Opera. A genuine passion for hospitality and delivering outstanding customer service is essential.