Guest Service Agent (Communication Centre)

Pan Pacific Group; Melbourne; Vor Ort; AUD 32.000 - 39.000; Teilzeit

Zusammenfassung

Pan Pacific Melbourne is seeking a Part-Time Guest Service Agent in the Communications Centre to assist guest inquiries with warmth and accuracy. You will handle phone and email communications, provide information about local attractions and hotel services, and ensure a positive guest experience throughout their stay.

You must be flexible to rotate AM/PM shifts and weekends and have experience using Opera. A genuine passion for hospitality and delivering outstanding customer service is essential.

Qualifikationen

• Experience using Opera.
• Genuine passion for hospitality and customer service.

Aufgaben

• Provide high quality service to guests throughout their stay.
• Handle guest inquiries via phone and email and supply information about hotel services and local attractions.
• Work a rotating roster including AM & PM shifts and weekends.

Kenntnisse

Opera

Jobbeschreibung

Pan Pacific Melbourne is looking to appoint a Part-Time Guest Service Agent within our Communications Centre to service our guest inquiry experiences.

The Successful Guest Service Agent will:

• Be responsible for providing our guests with high quality service throughout their stay
• Create a positive impression of the hotel via phone & email communication with our guests & provide information services throughout their stay
• Be able to work a rotating roster including AM & PM shifts and weekends

Talent Profile

Ideally you will have:

• The ability to be flexible in a fast paced environment
• Experience using Opera
• A genuine passion for hospitality and providing excellent customer service