Guest Service Agent (Communication Centre)

Pan Pacific Melbourne; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

Pan Pacific Melbourne is seeking a Part-Time Guest Service Agent in our Communications Centre to deliver outstanding guest experiences. You will handle guest inquiries via phone and email, and provide information to assist during their stay.

The role requires flexibility to work a rotating roster including AM & PM shifts and weekends, with a passion for hospitality and a commitment to high service standards. Opera experience is desirable.

Qualifications

• Excellent verbal communication skills.
• Flexible in a fast-paced environment.
• Experience using Opera.
• Genuine passion for hospitality and customer service.

Responsibilities

• Provide high-quality service to guests throughout their stay.
• Communicate information to guests via phone and email to create a positive impression.
• Work a rotating roster including AM & PM shifts and weekends.

Skills

Verbal communication

Flexibility

Hospitality mindset

Guest service

Tools

Opera

Job description

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention and Exhibition Centre, Central Business District and key local attractions.

The Role

Pan Pacific Melbourne is looking to appoint a Part-Time Guest Service Agent within our Communications Centre to service our guest inquiry experiences.

The Successful Guest Service Agent Will

• Be responsible for providing our guests with high quality service throughout their stay
• Create a positive impression of the hotel via phone & email communication with our guests & provide information services throughout their stay
• Be able to work a rotating roster including AM & PM shifts and weekends

Talent Profile

• Excellent verbal communication skills
• The ability to be flexible in a fast paced environment
• Experience using Opera
• A genuine passion for hospitality and providing excellent customer service