Guest Services Agent - Communications Centre (Part-Time)

Pan Pacific Melbourne; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

Pan Pacific Melbourne is seeking a Part-Time Guest Service Agent in our Communications Centre to deliver outstanding guest experiences. You will handle guest inquiries via phone and email, and provide information to assist during their stay.

The role requires flexibility to work a rotating roster including AM & PM shifts and weekends, with a passion for hospitality and a commitment to high service standards. Opera experience is desirable.

Qualifications

• Excellent verbal communication skills.
• Flexible in a fast-paced environment.
• Experience using Opera.
• Genuine passion for hospitality and customer service.

Responsibilities

• Provide high-quality service to guests throughout their stay.
• Communicate information to guests via phone and email to create a positive impression.
• Work a rotating roster including AM & PM shifts and weekends.

Skills

Verbal communication

Flexibility

Hospitality mindset

Guest service

Tools

Opera

Job description

Pan Pacific Melbourne is seeking a Part-Time Guest Service Agent in our Communications Centre to deliver outstanding guest experiences. You will handle guest inquiries via phone and email, and provide information to assist during their stay.

The role requires flexibility to work a rotating roster including AM & PM shifts and weekends, with a passion for hospitality and a commitment to high service standards. Opera experience is desirable.