Guest Experience Specialist

Minor International; Salamander Bay; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Discounts

Experiences

Banking and Insurance

Wellness Boost

Job summary

Oaks Port Stephens Pacific Blue Resort, part of Minor Hotels, is seeking a full-time Guest Service Agent to warmly welcome guests and manage check-in/check-out with efficiency.

You will guide guests throughout their stay, provide local recommendations, and handle reservations using our property management system, while upholding high service standards. The role requires flexibility for weekends and shifts.

Qualifications

• Experience delivering high-quality service in hotel, hospitality or customer-facing roles.
• Strong verbal and written communication; professional correspondence.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels to provide exceptional service.
• Oversee accurate processing of guest reservations and updates using the property management system.
• Act as primary point of contact for guests, offering prompt assistance and personalised recommendations.

Skills

Customer service

Communication

Proactive attitude

Guest relations

Job description

Oaks Port Stephens Pacific Blue Resort, part of Minor Hotels, is seeking a full-time Guest Service Agent to warmly welcome guests and manage check-in/check-out with efficiency.

You will guide guests throughout their stay, provide local recommendations, and handle reservations using our property management system, while upholding high service standards. The role requires flexibility for weekends and shifts.