Guest Service Agent

Ywca; Gold Coast City; On-site; AUD 34,000 - 49,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels, a global hospitality group, invites applications for a full-time Guest Service Agent at Avani Living Queen’s Wharf Residences. You will warmly welcome guests, manage check-ins, and coordinate reservations with a focus on a smooth, personalised experience.

Ideal candidates show 1+ year in guest service, superb communication, and a professional, proactive attitude, with flexibility to work weekends and shifts as required.

Qualifications

• 1+ years of experience as a Guest Service Agent / Hotel Receptionist.
• Demonstrated background in delivering high‑quality service within a hotel, hospitality, or customer‑facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Guest service experience

Clear communication

Professional presentation

Problem solving

Weekend/public holiday availability

Customer-facing focus

Job description

Job Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Position

Avani Living Queen’s Wharf Residences – full‑time Guest Service Agent

Key Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‑person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00 am to 11:00 pm

Hourly Rate

$30.17 per hour (excluding superannuation)

Qualifications

• 1+ years of experience as a Guest Service Agent / Hotel Receptionist.
• Demonstrated background in delivering high‑quality service within a hotel, hospitality, or customer‑facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work‑life balance.

Benefits

• Career Growth: Learning and development programmes to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Equal Opportunity Statement

We are an equal‑opportunity employer. All qualified applicants are considered for employment without regard to race, colour, religion, sex, national origin, age, disability status, or any other characteristic protected by applicable law.