Guest Experience Agent - Front Desk | Team Discounts

EVT - Entertainment | Ventures | Travel; Fremantle; On-site; AUD 27,552 - 34,440; Part time

Benefits offered by this job

Incredible team member discounts from your first day

50% off stays at EVT hotels

$2 movie tickets and other discounts

Winter and summer savings at Thredbo

Rapid career growth opportunities

Local community involvement

Job summary

A hospitality company in Fremantle is hiring a Guest Service Agent to deliver exceptional guest experiences. Responsibilities include check-in/check-out, responding to guest needs, and coordinating with staff for room readiness. The ideal candidate will have strong customer service skills and familiarity with hotel systems. This part-time role offers various perks, including discounts and opportunities for career growth within a leading hospitality brand. Join and make a positive impact in a vibrant team environment.

Qualifications

• Strong customer service skills are essential for ensuring guest satisfaction.
• Familiarity with hotel operations will enhance check-in and check-out experiences.
• Detail-oriented approach is critical for managing guest transactions accurately.

Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out.
• Respond promptly to guest needs and special requests.
• Coordinate with housekeeping and maintenance for room readiness.
• Manage reservations and daily guest transactions accurately.
• Maintain a clean and professional front desk environment.

Skills

Strong customer service and communication skills

Familiarity with hotel systems and procedures

Ability to collaborate across departments

Detail-oriented and accurate in transactions

Adaptable and open to continuous learning

Knowledge of WH&S and operational policies

Job description

A hospitality company in Fremantle is hiring a Guest Service Agent to deliver exceptional guest experiences. Responsibilities include check-in/check-out, responding to guest needs, and coordinating with staff for room readiness. The ideal candidate will have strong customer service skills and familiarity with hotel systems. This part-time role offers various perks, including discounts and opportunities for career growth within a leading hospitality brand. Join and make a positive impact in a vibrant team environment.