Guest Service Specialist - Hotel Front Desk, Flexible Hours

Novotel & ibis Balikpapan; Adelaide; Vor Ort; AUD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Staff travel discounts

Life with the Works program – flexible

Training and development opportunities

Zusammenfassung

Marriott Hotels in Adelaide is seeking a Front Office Guest Service Agent to provide seamless service at the reception, assist guests with inquiries, and support room assignments and billing processes. You will be the face of our brand, delivering warm, informed hospitality to guests throughout their stay.

As part of a dynamic team, you will use your knowledge of the hotel and local area to enhance guest experiences, handle payments accurately, and contribute to repeat bookings.

Qualifikationen

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to advance your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Aufgaben

• Support your Guest Services team with general operational tasks.
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity.
• Assign rooms according to guest requests and preferences whenever possible.
• Handle general hotel enquiries, engage and inspire guests through each guest experience.
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings.

Kenntnisse

OPERA PMS familiarity

Experience in similar role

Australian working rights

Career progression mindset

Self-motivated

Adaptability in fast-paced environment

Jobbeschreibung

Marriott Hotels in Adelaide is seeking a Front Office Guest Service Agent to provide seamless service at the reception, assist guests with inquiries, and support room assignments and billing processes. You will be the face of our brand, delivering warm, informed hospitality to guests throughout their stay.

As part of a dynamic team, you will use your knowledge of the hotel and local area to enhance guest experiences, handle payments accurately, and contribute to repeat bookings.