Guest Experience Agent — Front Desk at Beach Resort

BreakFree Hotels, Resorts and Apartments; Coffs Harbour; Vor Ort; AUD 39.000 - 96.000; Teilzeit

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Zusammenfassung

BreakFree Aanuka Beach Resort in Coffs Harbour is seeking a friendly Guest Service Agent to welcome guests from check-in to check-out and deliver memorable hospitality experiences on-site.

The role features casual loading across hourly rates, with different loadings for weekdays, weekends and public holidays, reflecting a flexible, guest-focused environment. Prior front desk or hospitality experience is beneficial.

Qualifikationen

• Proven guest service excellence and hospitality mindset.
• Strong written and verbal communication skills.
• Ability to collaborate with colleagues for cohesive guest experiences.
• Able to multitask and manage time effectively in a fast-paced environment.
• Experience in hotel front desk operations is valuable.

Aufgaben

• Roll out the red carpet of hospitality from check-in to check-out.
• Confidently communicate with guests and colleagues to ensure smooth operations.
• Resolve guest issues and turn challenges into positive outcomes.
• Promote hotel amenities and services with product knowledge.
• Share local recommendations and neighbourhood highlights with guests.
• Accurately handle reservations and guest accounts.

Kenntnisse

Guest service

Communication

Team collaboration

Multitasking

Time management

Front desk operations

Jobbeschreibung

BreakFree Aanuka Beach Resort in Coffs Harbour is seeking a friendly Guest Service Agent to welcome guests from check-in to check-out and deliver memorable hospitality experiences on-site.

The role features casual loading across hourly rates, with different loadings for weekdays, weekends and public holidays, reflecting a flexible, guest-focused environment. Prior front desk or hospitality experience is beneficial.