Front Office Manager

BreakFree Hotels, Resorts and Apartments; Coffs Harbour; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

ALL Heartist Membership discounts

Family & Friends Discounts

ALL Loyalty Program benefits

Accor Academy & Typsy access

Job summary

BreakFree Aanuka Beach Resort in Coffs Harbour NSW seeks an experienced Front Office Manager. You will lead front-of-house operations, ensuring exceptional guest experiences while fostering a culture of teamwork and professional growth.

Responsibilities include overseeing reservations, guest accounts, and reporting, with a strong focus on OH&S compliance and financial performance. The role requires flexibility to work a rotating schedule including nights and weekends.

Qualifications

• Experience in hotel operations with history of leading as a supervisor or manager.
• Proven ability to multi-task and perform under pressure with strong organisation and time management.
• Proficiency in using reservation and property management systems is a plus.

Responsibilities

• Lead front office operations and foster team unity.
• Resolve guest issues with creative solutions.
• Recruit, train, and mentor front office staff and monitor performance.
• Adhere to OH&S requirements and respond to emergencies while prioritising safety.
• Manage reservations, guest accounts, and analyse reports/data.
• Monitor budgets, expenses and revenue to meet financial targets.

Skills

Hotel operations

Front office management

Team leadership

Budgeting

Reservations & PMS

Communication

Tools

Property management system

Job description

BreakFree Hotels, Resorts and Apartments – Coffs Harbour NSW

BreakFree Aanuka Beach Resort is a hidden gem located on the picturesque beachfront of Coffs Harbour. The tropical style resort offers two, three and four bedroom villa’s along with two award winning restaurants and a landscape that lends itself to bespoke weddings and events. In your down time enjoy this slice of paradise by exploring the lush rainforests, waterfalls or taking a quick five minute drive to the iconic landmark the Big Banana.

Purpose

As theFront Office Manager,your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

Confidence in communicating with guests and colleagues to ensure cohesive collaboration

Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions

Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance

Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff

Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data

Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience

Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager

Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills

Proficiency in using reservation and property management systems is a plus

Masterful in the art of communication, both the written and spoken

Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays

Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.