Front Office Manager: Lead Guest Experiences & Team

BreakFree Hotels, Resorts and Apartments; Coffs Harbour; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

ALL Heartist Membership discounts

Family & Friends Discounts

ALL Loyalty Program benefits

Accor Academy & Typsy access

Job summary

BreakFree Aanuka Beach Resort in Coffs Harbour NSW seeks an experienced Front Office Manager. You will lead front-of-house operations, ensuring exceptional guest experiences while fostering a culture of teamwork and professional growth.

Responsibilities include overseeing reservations, guest accounts, and reporting, with a strong focus on OH&S compliance and financial performance. The role requires flexibility to work a rotating schedule including nights and weekends.

Qualifications

• Experience in hotel operations with history of leading as a supervisor or manager.
• Proven ability to multi-task and perform under pressure with strong organisation and time management.
• Proficiency in using reservation and property management systems is a plus.

Responsibilities

• Lead front office operations and foster team unity.
• Resolve guest issues with creative solutions.
• Recruit, train, and mentor front office staff and monitor performance.
• Adhere to OH&S requirements and respond to emergencies while prioritising safety.
• Manage reservations, guest accounts, and analyse reports/data.
• Monitor budgets, expenses and revenue to meet financial targets.

Skills

Hotel operations

Front office management

Team leadership

Budgeting

Reservations & PMS

Communication

Tools

Property management system

Job description

BreakFree Aanuka Beach Resort in Coffs Harbour NSW seeks an experienced Front Office Manager. You will lead front-of-house operations, ensuring exceptional guest experiences while fostering a culture of teamwork and professional growth.

Responsibilities include overseeing reservations, guest accounts, and reporting, with a strong focus on OH&S compliance and financial performance. The role requires flexibility to work a rotating schedule including nights and weekends.