Guest Experience Associate – Beachfront Resort

NRMA; Durras Lake; On-site; AUD 34,000 - 41,000; Full time

Benefits offered by this job

Flexible hours

myNRMA Rewards discounts

Referral bonus

Job summary

NRMA Parks & Resorts’ Murramarang Beachfront Holiday Resort in NSW invites you to join our friendly front office team. In this hands-on casual role, you’ll welcome guests from first booking to farewell, manage check-ins, and help guests enjoy a memorable coastal stay.

You’ll work 24–38 hours per week across a flexible 8:00am–6:00pm roster, including weekends and public holidays. No two days are the same, with opportunities to share local tips and coordinate with other teams to ensure guest needs

Qualifications

• Previous Front Office/Guest Service/Reservations experience
• Newbook experience (desirable)
• Warm, enthusiastic attitude and a passion for top-notch guest service
• Strong multi-tasking skills and ability to stay calm when busy
• Excellent communication and making guests feel special
• Ability to work flexibly, including weekends and public holidays

Responsibilities

• Complete reception tasks such as taking bookings, preparing invoices, and checking guests in and out
• Answer phone and email enquiries promptly and professionally
• Work closely with other teams to ensure rooms are guest-ready and stays run smoothly
• Ensure guest accounts are accurate and all transactions are handled with care
• Communicate clearly with the team to ensure smooth handovers and happy guests
• Support the team with any other tasks as needed
• Share local tips to help guests experience the best of the region

Skills

Front desk experience

Reservations systems

Guest service

Newbook experience

Tools

Newbook

Job description

NRMA Parks & Resorts’ Murramarang Beachfront Holiday Resort in NSW invites you to join our friendly front office team. In this hands-on casual role, you’ll welcome guests from first booking to farewell, manage check-ins, and help guests enjoy a memorable coastal stay.

You’ll work 24–38 hours per week across a flexible 8:00am–6:00pm roster, including weekends and public holidays. No two days are the same, with opportunities to share local tips and coordinate with other teams to ensure guest needs