Guest Experience Agent - Beachfront Holiday Park (Casual)

The-Nrma-1; Tathra; In loco; AUD 32.000 - 40.000; Part-time

Descrizione del lavoro

NRMA Parks & Resorts in Tathra Beachfront Holiday Park is seeking a casual Guest Service Agent to welcome guests and ensure memorable stays. The role is hands-on, requires weekend, public holiday and peak-season availability, and offers about 25 hours per week.

You will handle reservations and front-desk tasks, answer calls and emails promptly, and liaise with other departments to prepare rooms and meet guest needs.

Competenze

• Strong guest service experience with excellent communication.
• Ability to handle front desk tasks and guest inquiries.
• Willingness to work weekends, public holidays and peak periods.

Mansioni

• Provide exceptional guest experience from reservation to check-out.
• Answer phone and email inquiries promptly and professionally.
• Coordinate with housekeeping and other departments to prepare rooms and meet guest needs.

Conoscenze

Guest service

Communication

Formazione

Certificate II in Hospitality (Operations)

Strumenti

NewBook

RoomMaster

Opera

Descrizione del lavoro

NRMA Parks & Resorts in Tathra Beachfront Holiday Park is seeking a casual Guest Service Agent to welcome guests and ensure memorable stays. The role is hands-on, requires weekend, public holiday and peak-season availability, and offers about 25 hours per week.

You will handle reservations and front-desk tasks, answer calls and emails promptly, and liaise with other departments to prepare rooms and meet guest needs.