Guest Service Agent

BreakFree Hotels, Resorts and Apartments; Coffs Harbour; On-site; AUD 39,000 - 96,000; Part time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

BreakFree Aanuka Beach Resort in Coffs Harbour is seeking a friendly Guest Service Agent to welcome guests from check-in to check-out and deliver memorable hospitality experiences on-site.

The role features casual loading across hourly rates, with different loadings for weekdays, weekends and public holidays, reflecting a flexible, guest-focused environment. Prior front desk or hospitality experience is beneficial.

Qualifications

• Proven guest service excellence and hospitality mindset.
• Strong written and verbal communication skills.
• Ability to collaborate with colleagues for cohesive guest experiences.
• Able to multitask and manage time effectively in a fast-paced environment.
• Experience in hotel front desk operations is valuable.

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out.
• Confidently communicate with guests and colleagues to ensure smooth operations.
• Resolve guest issues and turn challenges into positive outcomes.
• Promote hotel amenities and services with product knowledge.
• Share local recommendations and neighbourhood highlights with guests.
• Accurately handle reservations and guest accounts.

Skills

Guest service

Communication

Team collaboration

Multitasking

Time management

Front desk operations

Job description

BreakFree Hotels, Resorts and Apartments – Coffs Harbour NSW

BreakFree Aanuka Beach Resort is a hidden gem located on the picturesque beachfront of Coffs Harbour. The tropical style resort offers two, three and four bedroom villa’s along with two award winning restaurants and a landscape that lends itself to bespoke weddings and events. In your down time enjoy this slice of paradise by exploring the lush rainforests, waterfalls or taking a quick five minute drive to the iconic landmark the Big Banana.

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Casual loading on all hourly rates! Base rate of $27.97. With Loadings: Monday - Friday $34.96ph, Saturday $41.96ph, Sunday $48.95ph and Public Holidays $69.93ph!

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Benefits

• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.