Guest Experience Agent — Fast Growth & Dining & Stays Perks

Accorhotel; Sydney; Sur place; AUD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

50% off dining and stays across EVT酒店

Movie tickets and cinema discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Résumé du poste

Rydges Sydney Airport, part of EVT, is seeking a Guest Service Agent to deliver warmth and seamless service at check-in and check-out. You’ll work with front desk, reservations and housekeeping to meet guest expectations and resolve requests with speed.

The role emphasises accuracy in guest accounts, daily transactions, revenue control, and a welcoming first impression. We value friendly communication, multi-tasking, and a calm, problem-solving approach in a busy hotel environment.

Qualifications

• 1+ years experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

Responsabilités

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

Connaissances

Guest service

Communication

Front office

Check-in/out

Reservations systems

Multi-tasking

Description du poste

Rydges Sydney Airport, part of EVT, is seeking a Guest Service Agent to deliver warmth and seamless service at check-in and check-out. You’ll work with front desk, reservations and housekeeping to meet guest expectations and resolve requests with speed.

The role emphasises accuracy in guest accounts, daily transactions, revenue control, and a welcoming first impression. We value friendly communication, multi-tasking, and a calm, problem-solving approach in a busy hotel environment.