Guest Experience Specialist — Front Desk

EVT Limited; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

50% off dining across EVT hotels

50% off stays across EVT hotels

Movie tickets discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Community & volunteering opportunities

Job summary

EVT Limited is hiring a Guest Service Agent at Rydges Australia Square. You will welcome guests, manage check-in/check-out and coordinate with hotel departments to ensure a seamless stay. The role focuses on delivering warm, professional service and resolving guest needs promptly.

Join a collaborative team with a strong guest-first culture, contributing to memorable experiences and high service standards in a busy Sydney hotel environment.

Qualifications

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional and efficient guest service.
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel.
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

Responsibilities

• Deliver exceptional guest service from arrival to departure, with warm welcomes and smooth departures.
• Manage arrivals/departures, including check-in/check-out, cashiering, and daily transactions per hotel procedures.
• Coordinate with Housekeeping, Reservations, Maintenance and other teams to meet guest expectations.
• Maintain accurate reservations, room rates, packages, and local area knowledge to assist guests.
• Uphold hotel policies, WHS standards, training requirements and equipment care.

Skills

Guest service

Front desk operations

Communication

Reservation systems

Team collaboration

Multitasking

Job description

EVT Limited is hiring a Guest Service Agent at Rydges Australia Square. You will welcome guests, manage check-in/check-out and coordinate with hotel departments to ensure a seamless stay. The role focuses on delivering warm, professional service and resolving guest needs promptly.

Join a collaborative team with a strong guest-first culture, contributing to memorable experiences and high service standards in a busy Sydney hotel environment.