Shift Supervisor: Guest Service & Training Coach

Hungry Jack'S Pty Ltd; Coffs Harbour; On-site; AUD 42,000 - 55,000; Full time

Benefits offered by this job

50% dining & stays at EVT hotels

Movie discounts (Gold Class)

Seasonal perks at Thredbo

Rapid career growth across hotel &ent‑

Paid parental leave

Job summary

Hungry Jack'S Pty Ltd seeks a Guest Service Agent at Rydges Sydney Airport to deliver warm, professional guest service at the front desk. You will handle check-ins/outs, coordinate with housekeeping and reservations, and maintain accurate guest accounts while providing a welcoming experience.

Ideal candidates have 1+ years as a GSA in hospitality, great communication, multitasking ability, and familiarity with reservation systems.

Qualifications

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service.
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel.
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

Responsibilities

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

Skills

GSA experience

Guest service

Communication

Front office operations

Relationship building

Multitasking

Reservation systems

Job description

Hungry Jack'S Pty Ltd seeks a Guest Service Agent at Rydges Sydney Airport to deliver warm, professional guest service at the front desk. You will handle check-ins/outs, coordinate with housekeeping and reservations, and maintain accurate guest accounts while providing a welcoming experience.

Ideal candidates have 1+ years as a GSA in hospitality, great communication, multitasking ability, and familiarity with reservation systems.