Guest Experience Agent – Freycinet Lodge (Casual)

My NRMA; Coles Bay; On-site; AUD 36,000 - 54,000; Part time

Benefits offered by this job

Staff accommodation and meals package

NRMA Rewards membership discounts

Job summary

NRMA Parks & Resorts is hiring a casual Guest Service Agent for Freycinet Lodge on the East Coast of Tasmania. You will deliver exceptional guest experiences from reservation through stay, handling bookings, invoicing, and guest inquiries.

You will work in a team that values service excellence, clear communication, and a positive, energetic approach. Staff accommodation and meals are included, along with NRMA Rewards benefits.

Qualifications

• Experience delivering guest services with a front desk focus.
• Familiarity with hotel/restaurant booking platforms (NewBook, RoomMaster, Opera) or similar.
• Strong communication skills and ability to engage guests.
• Ability to multitask in a fast paced environment while maintaining a positive attitude.

Responsibilities

• Handle reservations, check-ins and check-outs, and prepare invoices.
• Answer phone and email inquiries promptly and professionally.
• Coordinate with other departments to ensure room readiness and guest needs are met.

Skills

Guest service front office experience

Booking systems knowledge (NewBook/ROm

Education

Certificate II in Hospitality (Operations) or equivalent

Job description

NRMA Parks & Resorts is hiring a casual Guest Service Agent for Freycinet Lodge on the East Coast of Tasmania. You will deliver exceptional guest experiences from reservation through stay, handling bookings, invoicing, and guest inquiries.

You will work in a team that values service excellence, clear communication, and a positive, energetic approach. Staff accommodation and meals are included, along with NRMA Rewards benefits.