Beachfront Guest Services Agent | Flexible Hours & Perks

My NRMA; Durras Lake; On-site; AUD 40,000 - 62,000; Part time

Benefits offered by this job

Flexible working hours

Well‑being benefits

Complimentary myNRMA Rewards

Referral bonus up to $2,000

Job summary

NRMA Parks & Resorts is seeking a friendly Guest Service Agent for Murramarang Beachfront Holiday Resort. As the face of the park, you’ll welcome guests from first booking to farewell, helping them settle in and enjoy a memorable coastal stay.

This casual role offers 24–38 hours per week with a seven‑day roster; weekend and public holiday availability is required. You’ll handle bookings, check‑ins/outs, inquiries, and collaborate with teams to ensure every stay is smooth and guest experiences

Qualifications

• Prev Front Office/Guest Service/Reservations experience is desirable.
• Warm, enthusiastic attitude with passion for delivering top‑notch guest service.
• Ability to multi‑task and stay calm during busy periods.

Responsibilities

• Complete reception tasks such as bookings, invoices, and check‑ins/outs.
• Answer phone and email enquiries promptly with a friendly tone.
• Coordinate with other teams to ensure rooms are guest‑ready and stays run smoothly.
• Keep guest accounts accurate and handle transactions with care.
• Share local tips to help guests experience the region.

Skills

Guest Service

Front Office

Reservations

Job description

NRMA Parks & Resorts is seeking a friendly Guest Service Agent for Murramarang Beachfront Holiday Resort. As the face of the park, you’ll welcome guests from first booking to farewell, helping them settle in and enjoy a memorable coastal stay.

This casual role offers 24–38 hours per week with a seven‑day roster; weekend and public holiday availability is required. You’ll handle bookings, check‑ins/outs, inquiries, and collaborate with teams to ensure every stay is smooth and guest experiences