Guest Services Attendant: Ocean Beach Resort

The NRMA; Gosford; On-site; AUD 50,000 - 62,000; Part time

Job summary

NRMA Ocean Beach Holiday Resort is seeking two Casual Guest Service Attendants to join the Front Office team. You will be the first smiling face for guests, handling check-ins/check-outs, bookings, and inquiries while balancing multiple tasks in a fast-paced, festive period.

You’ll use multiple systems for reservations and payments, provide local recommendations, and ensure smooth guest journeys from arrival to departure. Flexible shifts from 8:00am–8:00pm with a strong customer-service focus.

Qualifications

• Previous experience in reception, front office, customer service or hospitality.
• Strong computer skills and ability to learn new systems.
• Ability to multitask in a high-volume environment.
• Excellent communication skills and a warm, professional manner.
• Flexibility to work a rotating 7-day roster including weekends and holidays.

Responsibilities

• Welcoming guests and managing check-ins and check-outs
• Answering phone calls, emails and guest enquiries
• Assisting guests with bookings and resort information
• Using multiple systems to manage reservations, payments and guest data
• Providing local recommendations and helping guests enjoy their stay
• Handling guest requests and resolving issues
• Processing payments and balancing reception transactions
• Supporting the wider resort team during busy periods
• Delivering exceptional customer service during peak holiday trade

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem-solving

Flexibility

Tools

Front desk software

Reservation systems

Payment processing

Job description

Guest Services Attendant: Ocean Beach Resort

• Casual

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Love helping people? Thrive in a fast-paced environment? Ready to be part of the team that creates amazing holiday experiences?

At NRMA Ocean Beach Holiday Resort, we're looking for 2 Casual Guest Service Attendants to join our Front Office team as we head into our busiest and most exciting time of the year.

As the first smile guests see when they arrive and the friendly voice they turn to throughout their stay, you'll play a key role in creating memorable holiday experiences. No two days are the same, especially during our peak summer season, where you'll balance guest enquiries, check-ins, phone calls and bookings while keeping your cool under pressure.

If you're confident with technology, enjoy working with people and can juggle multiple priorities with a smile, we'd love to hear from you.

• Flexible shifts across reception operating hours of 8:00am – 8:00pm

What You'll Do

As a Guest Service Attendant, you'll help ensure every guest journey is smooth from arrival through to departure. Your day-to-day may include:

• Welcoming guests and managing check-ins and check-outs
• Answering incoming phone calls, emails and guest enquiries
• Assisting guests with bookings, accommodation information and resort services
• Using multiple systems to manage reservations, payments and guest information
• Providing local recommendations and helping guests make the most of their stay
• Handling guest requests and resolving issues with professionalism and care
• Processing payments and balancing reception transactions
• Supporting the wider resort team during busy periods
• Delivering exceptional customer service during peak holiday trade

What You'll Bring

• Previous experience in reception, front office, customer service, administration or hospitality
• Strong computer skills and confidence learning new systems
• Ability to multitask and remain organised in a high-volume environment
• Excellent communication skills and a warm, professional manner
• A genuine passion for helping people and creating positive experiences
• Strong attention to detail and problem-solving ability
• Confidence handling guest concerns and finding solutions
• Flexibility to work a rotating 7-day roster including weekends, public holidays and school holiday periods

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

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