Hotel Guest Experience Host (Casual)

Work Initiatives; Geelong; On-site; AUD 47,000 - 68,000; Part time

Benefits offered by this job

Career growth opportunities

Hotel discounts in Australasia

Global perks

Retail discounts

Entertainment discounts

Health insurance offers

Generous leave

Wellness support

Job summary

Oaks R Suites Geelong is seeking casual Guest Service Agents who are passionate about delivering outstanding customer service. You will greet guests, manage check-ins/check-outs, and guide them with local recommendations to ensure memorable stays.

Join a team that values warmth, professionalism, and a flexible weekend roster. Rotating shifts may include early mornings and evenings to accommodate guest needs.

Qualifications

• Experience delivering high-quality service in hospitality.
• Clear and professional communication across channels.
• Proactive in addressing guest needs and exceeding expectations.
• Polished presentation reflecting company standards.
• Willingness to work weekends, public holidays, and varied shifts.
• Ability to navigate guest inquiries and reservations accurately.

Responsibilities

• Provide a warm reception and smooth check-in for guests.
• Maintain courteous communication across in-person, phone, and email.
• Process guest reservations and updates in the PMS.
• Act as primary contact to resolve issues and offer local recommendations.

Skills

Hotel hospitality experience

Customer service excellence

Clear communication

Guest issue resolution

Warm welcoming demeanor

Flexible weekend shifts

Tools

PMS

Job description

Oaks R Suites Geelong is seeking casual Guest Service Agents who are passionate about delivering outstanding customer service. You will greet guests, manage check-ins/check-outs, and guide them with local recommendations to ensure memorable stays.

Join a team that values warmth, professionalism, and a flexible weekend roster. Rotating shifts may include early mornings and evenings to accommodate guest needs.