Guest Service Specialist - Warm Welcome & Local Tips

Minor Hotels; Geelong; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Exclusive hotel deals

Global perks

Wellness support

Job summary

Minor Hotels’ Oaks Geelong Vue Suites is seeking a full-time Guest Service Agent to welcome guests and guide them from check-in to check-out with warm, attentive service.

You will communicate across in-person, phone, and email channels, handle reservations and guest requests, and provide local recommendations to enhance each stay. Applicants must have working rights in Australia, with weekend and holiday shifts expected.

Qualifications

• Demonstrated background delivering high-quality service in hotel, hospitality, or guest-facing roles.
• Clear and effective communication across in-person, phone, and email channels.
• Consistently delivers excellent service with a proactive, positive approach.

Responsibilities

• Provide warm, friendly reception and smooth check-in/check-out.
• Maintain clear communication with guests, colleagues, and stakeholders across channels.
• Oversee accurate processing of reservations and special requests using property systems.
• Act as primary contact for guests, offering prompt assistance and personalised recommendations.

Skills

Hospitality experience

Customer service

Communication

Proactive approach

Professional presentation

Weekend availability

Job description

Minor Hotels’ Oaks Geelong Vue Suites is seeking a full-time Guest Service Agent to welcome guests and guide them from check-in to check-out with warm, attentive service.

You will communicate across in-person, phone, and email channels, handle reservations and guest requests, and provide local recommendations to enhance each stay. Applicants must have working rights in Australia, with weekend and holiday shifts expected.