Guest Service Agent

Work Initiatives; Geelong; In loco; AUD 47.000 - 68.000; Part-time

Vantaggi offerti da questo lavoro

Career growth opportunities

Hotel discounts in Australasia

Global perks

Retail discounts

Entertainment discounts

Health insurance offers

Generous leave

Wellness support

Descrizione del lavoro

Oaks R Suites Geelong is seeking casual Guest Service Agents who are passionate about delivering outstanding customer service. You will greet guests, manage check-ins/check-outs, and guide them with local recommendations to ensure memorable stays.

Join a team that values warmth, professionalism, and a flexible weekend roster. Rotating shifts may include early mornings and evenings to accommodate guest needs.

Competenze

• Experience delivering high-quality service in hospitality.
• Clear and professional communication across channels.
• Proactive in addressing guest needs and exceeding expectations.
• Polished presentation reflecting company standards.
• Willingness to work weekends, public holidays, and varied shifts.
• Ability to navigate guest inquiries and reservations accurately.

Mansioni

• Provide a warm reception and smooth check-in for guests.
• Maintain courteous communication across in-person, phone, and email.
• Process guest reservations and updates in the PMS.
• Act as primary contact to resolve issues and offer local recommendations.

Conoscenze

Hotel hospitality experience

Customer service excellence

Clear communication

Guest issue resolution

Warm welcoming demeanor

Flexible weekend shifts

Strumenti

PMS

Descrizione del lavoro

Oaks R Suites Geelong are looking for casual Guest Service Agents who are passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.

Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.

Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.

Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

Rotating roster across Monday to Sunday

Shift times scheduled within7:00am to 11:00pm

Immediate start available

Hourly Rates (excluding superannuation):

Monday - Friday: $34.96per hour

Saturday: $41.96 per hour

Sunday: $48.95per hour

Qualifications:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information:

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.