Guest Experience Concierge

MH Management (VIC) Pty Ltd; Geelong; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Wellness support

Job summary

Oaks R Suites Geelong, part of Minor Hotels, invites applications for a full-time Guest Service Agent. You will welcome guests, guide them through check-in/check-out, and provide tailored recommendations to enhance their stay, while maintaining high standards of service across multiple channels.

In this pivotal frontline role, you will handle reservations, respond to guest requests promptly, and collaborate with colleagues to ensure smooth operations.

Qualifications

• Experience in hospitality or frontline customer service
• Clear, friendly communication across channels
• Proactive, guest-centric approach to service
• Ability to adapt to a rotating roster and busy periods

Responsibilities

• Greet guests warmly at check-in and check-out
• Provide accurate information and assistance via in-person, phone and email
• Handle reservations, updates and special requests with accuracy
• Act as a primary point of contact to enhance the guest experience across their stay

Skills

Hospitality experience

Excellent communication

Guest-focused

Weekend availability

Job description

Oaks R Suites Geelong, part of Minor Hotels, invites applications for a full-time Guest Service Agent. You will welcome guests, guide them through check-in/check-out, and provide tailored recommendations to enhance their stay, while maintaining high standards of service across multiple channels.

In this pivotal frontline role, you will handle reservations, respond to guest requests promptly, and collaborate with colleagues to ensure smooth operations.