Guest Service Agent

Minor Hotels; Geelong; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Exclusive hotel deals

Global perks

Wellness support

Job summary

Minor Hotels’ Oaks Geelong Vue Suites is seeking a full-time Guest Service Agent to welcome guests and guide them from check-in to check-out with warm, attentive service.

You will communicate across in-person, phone, and email channels, handle reservations and guest requests, and provide local recommendations to enhance each stay. Applicants must have working rights in Australia, with weekend and holiday shifts expected.

Qualifications

• Demonstrated background delivering high-quality service in hotel, hospitality, or guest-facing roles.
• Clear and effective communication across in-person, phone, and email channels.
• Consistently delivers excellent service with a proactive, positive approach.

Responsibilities

• Provide warm, friendly reception and smooth check-in/check-out.
• Maintain clear communication with guests, colleagues, and stakeholders across channels.
• Oversee accurate processing of reservations and special requests using property systems.
• Act as primary contact for guests, offering prompt assistance and personalised recommendations.

Skills

Hospitality experience

Customer service

Communication

Proactive approach

Professional presentation

Weekend availability

Job description

Oaks Geelong Vue Suitesare looking for a full timeGuest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm

Hourly Rates (excluding superannuation):

• Monday - Friday: $27.97 per hour
• Saturday: $34.96 per hour
• Sunday: $41.96 per hour

Qualifications

Successful candidates will have:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashbackand discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.