Global Technical Training & Field Compliance Specialist

dormakaba; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Fully Maintained Company Vehicle

Health Insurance Discount

Peer Recognition

Wellbeing Committee

WhereFit membership

Job summary

dormakaba Australia is seeking a motivated Training Lead to manage the training, assessment and skill development of our Service Technicians. You will work with the National Training & Field Assessment Manager to implement local processes, share technical expertise and support the creation of training materials.

Travel quarterly to locations, deliver workshops for Technicians, Agents and Field Managers, act as SME across teams, write SOPs, and ensure access to up-to-date technical documents.

Qualifications

• Experience working in a service environment.
• Demonstrated technical experience within a service department or similar technical training environment
• Confident in public speaking.
• Proven background in mechanical or electrical systems.
• The ability to facilitate, mentor, coach and build relationships to create lasting relationships and to promote behavioural change.
• Proven experience designing, developing, and updating existing training packages is highly desirable.
• Strong proficiency in Microsoft Office, including Word and PowerPoint.

Responsibilities

• Plan, coordinate and deliver technical training for Technicians, Agents and Managers.
• Develop, plan, provide and coordinate training for Industrial Technicians, Agents, and Field Managers.
• Act as a technical subject matter liaison across teams and stakeholders.
• Improve, update, and share latest technology and best practices (including writing SOPs) for site area management, job safety & identified areas for improvement.
• Be a conduit to receive and provide technical advice to installers and technicians on process, methodology, theory and practice.
• Provide Technical and Field support for our Service Technicians, Field Manager and Agents in the region.
• Conduct competency assessments and on-site work audits.
• Maintain and manage technical documents to ensure accessibility and accuracy

Skills

Public speaking

Training & assessment

Stakeholder management

Technical training

Education

Certificate IV Training and Assessment

Tools

Microsoft Office

Job description

dormakaba Australia is seeking a motivated Training Lead to manage the training, assessment and skill development of our Service Technicians. You will work with the National Training & Field Assessment Manager to implement local processes, share technical expertise and support the creation of training materials.

Travel quarterly to locations, deliver workshops for Technicians, Agents and Field Managers, act as SME across teams, write SOPs, and ensure access to up-to-date technical documents.