Technical and Compliance Trainer

dormakaba; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Fully Maintained Company Vehicle

Health Insurance Discount

Peer Recognition

Wellbeing Committee

WhereFit membership

Job summary

dormakaba Australia is seeking a motivated Training Lead to manage the training, assessment and skill development of our Service Technicians. You will work with the National Training & Field Assessment Manager to implement local processes, share technical expertise and support the creation of training materials.

Travel quarterly to locations, deliver workshops for Technicians, Agents and Field Managers, act as SME across teams, write SOPs, and ensure access to up-to-date technical documents.

Qualifications

• Experience working in a service environment.
• Demonstrated technical experience within a service department or similar technical training environment
• Confident in public speaking.
• Proven background in mechanical or electrical systems.
• The ability to facilitate, mentor, coach and build relationships to create lasting relationships and to promote behavioural change.
• Proven experience designing, developing, and updating existing training packages is highly desirable.
• Strong proficiency in Microsoft Office, including Word and PowerPoint.

Responsibilities

• Plan, coordinate and deliver technical training for Technicians, Agents and Managers.
• Develop, plan, provide and coordinate training for Industrial Technicians, Agents, and Field Managers.
• Act as a technical subject matter liaison across teams and stakeholders.
• Improve, update, and share latest technology and best practices (including writing SOPs) for site area management, job safety & identified areas for improvement.
• Be a conduit to receive and provide technical advice to installers and technicians on process, methodology, theory and practice.
• Provide Technical and Field support for our Service Technicians, Field Manager and Agents in the region.
• Conduct competency assessments and on-site work audits.
• Maintain and manage technical documents to ensure accessibility and accuracy

Skills

Public speaking

Training & assessment

Stakeholder management

Technical training

Education

Certificate IV Training and Assessment

Tools

Microsoft Office

Job description

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Position Overview

We're seeking an enthusiastic and passionate individual to lead the training, assessment, and skill development of our Service Technicians. Working alongside the National Training & Field Assessment Manager and the broader Technical Training and Service Team, you will develop and implement effective local processes, impart your technical expertise, and support in the generation of training material.

What you will do

• Plan, coordinate and deliver technical training for Technicians, Agents and Managers.
• Develop, plan, provide and coordinate training for Industrial Technicians, Agents, and Field Managers.
• Act as a technical subject matter liaison across teams and stakeholders.
• Improve, update, and share latest technology and best practices (including writing SOPs) for site area management, job safety & identified areas for improvement.
• Be a conduit to receive and provide technical advice to installers and technicians on process, methodology, theory and practice.
• Provide Technical and Field support for our Service Technicians, Field Manager and Agents in the region.
• Conduct competency assessments and on-site work audits.
• Maintain and manage technical documents to ensure accessibility and accuracy

There will be a need to travel to various locations quarterly and as required, to conduct training and provide support whilst supporting the local business unit's training administration and processes.

What we require

Ideally you will have previous experience in a similar position, facilitating training and conducting assessments within a field role.

• Experience working in a service environment.
• Demonstrated technical experience within a service department or similar technical training environment
• Confident in public speaking.
• Proven background in mechanical or electrical systems.
• The ability to facilitate, mentor, coach and build relationships to create lasting relationships and to promote behavioural change.
• Proven experience designing, developing, and updating existing training packages is highly desirable.
• Strong proficiency in Microsoft Office, including Word and PowerPoint.

What we prefer

• An understanding of technical product training
• Certificate IV Training and Assessment
• An understanding of technical product training
• Experience working within a multi-site or national service environment would be advantageous.
• Comfortable with regular travel to different locations to deliver training, assessments and technical support.

What we offer

• Fully Maintained Company Vehicle, Laptop, Mobile Phone
• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘ABC' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more