On-Site Service Assistant: Maintenance & Safety

dormakaba International Holding AG; Australia; Remote; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Health Insurance discounts

AAA Nominations & Awards

Wellbeing Committee

WhereFit discounts

Job summary

dormakaba International Holding AG is seeking a hands-on Trade Assistant in Australia to support Service Technicians with maintenance, repairs, and servicing of customer equipment across sites. You will help deliver safe, high-quality service while liaising with Service and Sales teams to relay feedback and opportunities.

The role emphasizes safety, teamwork, and a proactive approach to customer satisfaction, with potential overtime and on-site work at customer locations.

Qualifications

• Strong communication and interpersonal skills.
• Excellent attention to detail and the ability to follow instructions.
• Mechanical aptitude and knowledge of mechanical systems or basic electronics.
• Strong commitment to workplace health, safety and quality standards.
• Ability to work independently and as part of a team.
• Current driver’s licence and forklift licence.

Responsibilities

• Assist Service Technicians with preventive maintenance, repairs and servicing of customer equipment.
• Support the delivery of high-quality service across customer sites.
• Communicate customer feedback, technical issues and opportunities to Service and Sales teams.
• Maintain safe work practices and comply with health and safety requirements.
• Contribute to a positive team culture through professional interactions with colleagues and customers.

Skills

Communication skills

Attention to detail

Mechanical aptitude

Safety compliance

Team player

Forklift licence

Job description

dormakaba International Holding AG is seeking a hands-on Trade Assistant in Australia to support Service Technicians with maintenance, repairs, and servicing of customer equipment across sites. You will help deliver safe, high-quality service while liaising with Service and Sales teams to relay feedback and opportunities.

The role emphasizes safety, teamwork, and a proactive approach to customer satisfaction, with potential overtime and on-site work at customer locations.