Technical and Compliance Trainer

dormakaba International Holding AG; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Fully Maintained Company Vehicle

Laptop

Mobile Phone

Discounted Health Insurance

Wellbeing Committee

Job summary

dormakaba International Holding AG in Sydney, Australia seeks a Training Lead to oversee the development, delivery and assessment of technical training for Service Technicians. You will collaborate with the National Training & Field Assessment Manager and the Technical Training and Service Team to implement effective local processes and publish up-to-date training material.

Travel quarterly to various locations to deliver training and provide regional technical support, while maintaining

Qualifications

• Experience in a service environment.
• Technical experience in a service department or technical training setting.
• Confident public speaker.
• Background in mechanical or electrical systems.
• Ability to mentor, coach and build lasting relationships to drive change.
• Experience designing and updating training packages is desirable.
• Proficient in Microsoft Office (Word, PowerPoint).

Responsibilities

• Plan, coordinate and deliver technical training for Technicians, Agents and Managers.
• Develop and coordinate training for Industrial Technicians, Agents, and Field Managers.
• Act as a technical liaison across teams and stakeholders.
• Update SOPs and share best practices for site area management and safety.
• Provide technical advice to installers and technicians on process and theory.
• Deliver field support for Service Technicians, Field Managers and Agents.
• Conduct competency assessments and on-site audits.
• Maintain and manage technical documents for accessibility and accuracy.

Skills

Public speaking

Mentoring

Coaching

Microsoft Office

Technical training experience

Relationship building

Education

Certificate IV Training and Assessment

Tools

PowerPoint

Word

Job description

Position Overview

We're seeking an enthusiastic and passionate individual to lead the training, assessment, and skill development of our Service Technicians. Working alongside the National Training & Field Assessment Manager and the broader Technical Training and Service Team, you will develop and implement effective local processes, impart your technical expertise, and support in the generation of training material.

What you will do

• Plan, coordinate and deliver technical training for Technicians, Agents and Managers.
• Develop, plan, provide and coordinate training for Industrial Technicians, Agents, and Field Managers.
• Act as a technical subject matter liaison across teams and stakeholders.
• Improve, update, and share latest technology and best practices (including writing SOPs) for site area management, job safety & identified areas for improvement.
• Be a conduit to receive and provide technical advice to installers and technicians on process, methodology, theory and practice.
• Provide Technical and Field support for our Service Technicians, Field Manager and Agents in the region.
• Conduct competency assessments and on-site work audits.
• Maintain and manage technical documents to ensure accessibility and accuracy

There will be a need to travel to various locations quarterly and as required, to conduct training and provide support whilst supporting the local business unit's training administration and processes.

What we require

Ideally you will have previous experience in a similar position, facilitating training and conducting assessments within a field role.

• Experience working in a service environment.
• Demonstrated technical experience within a service department or similar technical training environment
• Confident in public speaking.
• Proven background in mechanical or electrical systems.
• The ability to facilitate, mentor, coach and build relationships to create lasting relationships and to promote behavioural change.
• Proven experience designing, developing, and updating existing training packages is highly desirable.
• Strong proficiency in Microsoft Office, including Word and PowerPoint.

What we prefer

• An understanding of technical product training
• Certificate IV Training and Assessment
• An understanding of technical product training
• Experience working within a multi-site or national service environment would be advantageous.
• Comfortable with regular travel to different locations to deliver training, assessments and technical support.

What we offer

• Fully Maintained Company Vehicle, Laptop, Mobile Phone
• Access to discounted Health Insurance
• Peer to Peer Recognition via our 'ABC' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more