Technical and Compliance Trainer

dormakaba Australia & New Zealand; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Fully Maintained Company Vehicle

Health Insurance Discounts

Recognition programs

Wellbeing initiatives

Gym & lifestyle discounts

Job summary

dormakaba Australia & New Zealand is seeking a dedicated Training and Field Assessment Lead for Service Technicians. You will design, deliver and refresh local training programs, assess competency, and support in creating training materials.

You will travel quarterly to various sites to deliver training and provide support to the local business unit's training administration. The role requires prior field training experience, strong technical knowledge in mechanical or electrical systems, and

Qualifications

• Facilitate training and conduct assessments in a field role
• Experience in a service environment
• Technical experience in a service department or similar training
• Confident in public speaking
• Background in mechanical or electrical systems
• Facilitate, mentor, coach and build relationships to promote behavioural change
• Experience designing, developing, and updating training packages
• Strong proficiency in Microsoft Office, including Word and PowerPoint

Responsibilities

• Plan, coordinate and deliver technical training for Technicians, Agents and Managers
• Develop and coordinate training for Industrial Technicians, Agents, and Field Managers
• Act as a technical subject matter liaison across teams and stakeholders
• Improve, update, and share latest technology and best practices, including SOPs
• Provide technical advice to installers and technicians on process and practice
• Provide technical and field support for Service Technicians, Field Managers and Agents
• Conduct competency assessments and on-site work audits
• Maintain and manage technical documents for accessibility and accuracy

Skills

Public speaking

Training delivery

Mentoring / coaching

Relationship building

Communication

Service environment experience

Education

Certificate IV Training and Assessment

Tools

Microsoft Office (Word, PowerPoint)

Job description

Position Overview

We’re seeking an enthusiastic and passionate individual to lead the training, assessment, and skill development of our Service Technicians. Working alongside the National Training & Field Assessment Manager and the broader Technical Training and Service Team, you will develop and implement effective local processes, impart your technical expertise, and support in the generation of training material.

Position Overview

We’re seeking an enthusiastic and passionate individual to lead the training, assessment, and skill development of our Service Technicians. Working alongside the National Training & Field Assessment Manager and the broader Technical Training and Service Team, you will develop and implement effective local processes, impart your technical expertise, and support in the generation of training material.

What You Will Do

• Plan, coordinate and deliver technical training for Technicians, Agents and Managers.
• Develop, plan, provide and coordinate training for Industrial Technicians, Agents, and Field Managers.
• Act as a technical subject matter liaison across teams and stakeholders.
• Improve, update, and share latest technology and best practices (including writing SOPs) for site area management, job safety & identified areas for improvement.
• Be a conduit to receive and provide technical advice to installers and technicians on process, methodology, theory and practice.
• Provide Technical and Field support for our Service Technicians, Field Manager and Agents in the region.
• Conduct competency assessments and on-site work audits.
• Maintain and manage technical documents to ensure accessibility and accuracy

There will be a need to travel to various locations quarterly and as required, to conduct training and provide support whilst supporting the local business unit's training administration and processes.

What We Require

Ideally you will have previous experience in a similar position, facilitating training and conducting assessments within a field role.

• Experience working in a service environment.
• Demonstrated technical experience within a service department or similar technical training environment
• Confident in public speaking.
• Proven background in mechanical or electrical systems.
• The ability to facilitate, mentor, coach and build relationships to create lasting relationships and to promote behavioural change.
• Proven experience designing, developing, and updating existing training packages is highly desirable.
• Strong proficiency in Microsoft Office, including Word and PowerPoint.

What We Prefer

• An understanding of technical product training
• Certificate IV Training and Assessment
• An understanding of technical product training
• Experience working within a multi-site or national service environment would be advantageous.
• Comfortable with regular travel to different locations to deliver training, assessments and technical support.

What We Offer

• Fully Maintained Company Vehicle, Laptop, Mobile Phone
• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘ABC’ Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more