Global Remote Tech Support Specialist — Flexible & Growth
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a skilled Remote Technical Support Specialist to join our fully remote team. You will diagnose, troubleshoot, and resolve a wide range of technical issues for users worldwide, ensuring minimal disruption to our digital platforms.
Ideal candidates have 3–5 years in technical support, strong OS knowledge (Windows/macOS), and experience with TeamViewer/AnyDesk and ticketing systems. Certifications like CompTIA A+/Network+ or ITIL are desirable.
Qualifications
- 3–5 years in a technical support role, remote preferred.
- Proficient in Windows and macOS; network troubleshooting basics.
- Experience with TeamViewer/AnyDesk and ticketing systems.
- Certifications such as CompTIA A+/Network+ or ITIL are desirable.
Responsibilities
- Provide remote technical assistance via phone, email, chat, and remote tools.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions; document resolutions.
- Maintain records in the ticketing system and contribute to knowledge base.
- Escalate complex issues to senior teams when needed.
Skills
Education
Tools
Job description
Placements24 is seeking a skilled Remote Technical Support Specialist to join our fully remote team. You will diagnose, troubleshoot, and resolve a wide range of technical issues for users worldwide, ensuring minimal disruption to our digital platforms.
Ideal candidates have 3–5 years in technical support, strong OS knowledge (Windows/macOS), and experience with TeamViewer/AnyDesk and ticketing systems. Certifications like CompTIA A+/Network+ or ITIL are desirable.
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