Remote IT Support Specialist

Placements24; Newlands; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary incentives

Fully remote role

Health insurance

Laptop provided

Professional development & certs

Job summary

Placements24 is seeking a highly competent Remote IT Support Specialist to join our distributed technical support team. You will be the primary point of contact for troubleshooting hardware, software, and network issues, providing timely solutions via phone, email, and remote desktop tools from your home office.

The role requires excellent communication, strong problem-solving skills, and the ability to work independently across time zones.

Qualifications

• Proven experience in an IT Support role, preferably remote.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with remote desktop support tools and ticketing systems (e.g., Jira Service Desk, ServiceNow).

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end-users via remote access tools, phone, and email.
• Troubleshoot and resolve issues related to hardware, operating systems, and standard business applications.
• Install, configure, and maintain software applications and operating systems.
• Assist with user account management, including creation, modification, and deletion.
• Document support requests, solutions, and technical procedures in the ticketing system.
• Escalate complex issues to senior IT personnel or specialized teams when necessary.

Skills

Remote IT support

Windows & macOS

Remote communication

Troubleshooting

Independent work

Tools

Jira Service Desk

ServiceNow

Job description

About the Role

Our client is seeking a highly competent and motivated Remote IT Support Specialist to join their distributed technical support team. This role is essential for providing timely and effective technical assistance to employees across various departments, ensuring minimal disruption to business operations. You will be the primary point of contact for troubleshooting hardware, software, and network issues, offering solutions through phone, email, and remote desktop tools. The ideal candidate is an excellent communicator, possesses strong problem-solving skills, and thrives in an independent, remote work environment. This is an opportunity to contribute significantly to the technological infrastructure and user experience of a forward-thinking organization, entirely from your home office, supporting users across different time zones.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support to end-users via remote access tools, phone, and email.
• Troubleshoot and resolve issues related to hardware, operating systems, and standard business applications.
• Install, configure, and maintain software applications and operating systems.
• Assist with user account management, including creation, modification, and deletion.
• Document support requests, solutions, and technical procedures in the ticketing system.
• Escalate complex issues to senior IT personnel or specialized teams when necessary.

Requirements

• Proven experience in an IT Support role, preferably in a remote setting.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with remote desktop support tools and ticketing systems (e.g., Jira Service Desk, ServiceNow).
• Excellent troubleshooting and problem-solving skills with a logical approach.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
• A dedicated home office setup with reliable high-speed internet access is mandatory for this remote position.

Benefits

• Competitive annual salary with potential for performance-based incentives.
• Flexible working hours and the convenience of a fully remote role.
• Comprehensive health, dental, and vision insurance coverage.
• Company-provided laptop and necessary software licenses.
• Opportunities for professional development and certifications in IT support disciplines.