Remote Technical Support Specialist

Placements24; Newlands; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Home office stipend

Health insurance

Paid time off

Professional development

Remote work culture

Job summary

Placements24 is seeking a skilled Remote Technical Support Specialist to join our fully remote team. You will diagnose, troubleshoot, and resolve a wide range of technical issues for users worldwide, ensuring minimal disruption to our digital platforms.

Ideal candidates have 3–5 years in technical support, strong OS knowledge (Windows/macOS), and experience with TeamViewer/AnyDesk and ticketing systems. Certifications like CompTIA A+/Network+ or ITIL are desirable.

Qualifications

• 3–5 years in a technical support role, remote preferred.
• Proficient in Windows and macOS; network troubleshooting basics.
• Experience with TeamViewer/AnyDesk and ticketing systems.
• Certifications such as CompTIA A+/Network+ or ITIL are desirable.

Responsibilities

• Provide remote technical assistance via phone, email, chat, and remote tools.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions; document resolutions.
• Maintain records in the ticketing system and contribute to knowledge base.
• Escalate complex issues to senior teams when needed.

Skills

Technical troubleshooting

Clear communication

Time management

Independent work

Education

CompTIA A+

CompTIA Network+

ITIL Foundation

Tools

TeamViewer

AnyDesk

Helpdesk software

Job description

About the Role

Our client is actively seeking a skilled Remote Technical Support Specialist to join their fully remote team, supporting users globally. This role is critical for maintaining the operational efficiency of our client's digital platforms and services. You will be responsible for diagnosing, troubleshooting, and resolving a wide range of technical issues, ensuring minimal disruption to users. We are looking for individuals who possess strong technical acumen, excellent problem-solving skills, and a commitment to delivering outstanding remote support. As a fully remote position, you will work from your home office, collaborating with a diverse and dynamic international team, benefiting from a culture that emphasizes continuous learning and professional growth.

Key Responsibilities

• Provide remote technical assistance to users via phone, email, chat, and remote desktop tools.
• Diagnose and resolve hardware, software, and network-related issues effectively.
• Guide users through step-by-step solutions and troubleshoot complex technical problems.
• Maintain detailed records of support interactions, issues, and resolutions in the ticketing system.
• Contribute to the knowledge base by documenting common issues and their solutions.
• Escalate critical issues to senior support teams or relevant departments when necessary.

Requirements

• Minimum 3-5 years of experience in a technical support role, preferably in a remote capacity.
• Strong knowledge of operating systems (Windows, macOS), common applications, and network troubleshooting.
• Experience with remote support software (e.g., TeamViewer, AnyDesk) and helpdesk ticketing systems.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proven ability to work independently, manage time efficiently, and troubleshoot under pressure.
• Relevant certifications like CompTIA A+, Network+, or ITIL Foundation are highly desirable.

Benefits

• Highly competitive salary package and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible work schedule.
• Professional development opportunities, including certifications and training.
• Home office equipment stipend and a supportive remote work culture.