Global IT Field Engineer — Onsite & Remote Support

systemsGo; Sydney; Hybrid; AUD 70,000 - 110,000; Full time

Job summary

systemsGo is seeking an experienced Field Service Engineer to deliver reliable IT solutions to clients. You’ll provide onsite and remote support, install and test systems, and collaborate with the delivery team to resolve issues.

Ideal candidates have a diploma or degree in IT, 3+ years in IT end-user support, strong customer service and problem-solving skills, and the ability to work independently or in a team while communicating clearly with clients.

Qualifications

• Diploma/Degree in Computer Science, Information Technology, or related field.
• 3+ years’ experience in IT end-user support or service delivery.
• Hands-on experience with office IT environments (PCs, printers, peripherals).
• Knowledge of network infrastructure (cabling, circuits, network devices).
• Strong customer service skills—able to explain technical issues clearly and summarize results effectively.
• Ability to work independently and as part of a team, following instructions to completion.
• Solid problem-solving skills and a proactive approach to learning.
• Language: Professional English required

Responsibilities

• Provide scheduled and ad hoc onsite and remote support to systemsGo clients.
• Troubleshoot IT infrastructure and network-related issues, ensuring timely resolution.
• Install, configure, and test computer and network systems for projects.
• Assist with engineering tasks under the guidance of Service Delivery Manager.
• Communicate effectively with clients and internal teams about system status and requirements.
• Monitor and elevate critical issues to management when necessary.
• Support the sales team by gathering technical information during client visits.
• Follow systemsGo’s methodologies to deliver consistent, high-quality service.
• Continuously develop your IT and communication skills to stay ahead in a fast-paced environment.

Skills

IT end-user support

Network infrastructure

Customer service

Independent & team work

Problem solving

Communication skills

Education

Diploma/Degree in Computer Science or IT

Tools

Office 365

Video conferencing

Windows Server

AD/DNS/DHCP

Azure

MDM solutions

Job description

systemsGo is seeking an experienced Field Service Engineer to deliver reliable IT solutions to clients. You’ll provide onsite and remote support, install and test systems, and collaborate with the delivery team to resolve issues.

Ideal candidates have a diploma or degree in IT, 3+ years in IT end-user support, strong customer service and problem-solving skills, and the ability to work independently or in a team while communicating clearly with clients.