Remote Customer Support Specialist

Placements24; Newlands; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health and dental insurance

Flexible work hours

Work from home

Training and career advancement

Job summary

Placements24 is seeking a friendly Customer Service Agent to join their fully remote team, supporting Queenstown-based customers and others. This position offers flexible hours and a supportive, collaborative remote culture.

You will handle inquiries across phone, email, and chat, provide product information, and troubleshoot issues to ensure customer satisfaction. The role emphasizes accurate CRM documentation, timely responses, and escalation when needed, with opportunities for training and

Qualifications

• Previous experience in a customer service role is highly desirable.
• Excellent verbal and written communication skills.
• Strong listening skills and patience when dealing with customer concerns.
• Proficiency in using computers and common software applications.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated workspace are required.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and guide them through resolution steps.
• Document customer interactions and outcomes in the CRM system with precision.
• Escalate complex issues to the appropriate departments when necessary.
• Contribute to team goals by meeting individual performance metrics.

Skills

Customer service experience

Verbal communication

Written communication

Active listening

Time management

Remote work

Technical proficiency

Job description

Placements24 is seeking a friendly Customer Service Agent to join their fully remote team, supporting Queenstown-based customers and others. This position offers flexible hours and a supportive, collaborative remote culture.

You will handle inquiries across phone, email, and chat, provide product information, and troubleshoot issues to ensure customer satisfaction. The role emphasizes accurate CRM documentation, timely responses, and escalation when needed, with opportunities for training and