Remote IT Support Specialist (Flexible Hours)

Placements24; Newlands; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary incentives

Fully remote role

Health insurance

Laptop provided

Professional development & certs

Job summary

Placements24 is seeking a highly competent Remote IT Support Specialist to join our distributed technical support team. You will be the primary point of contact for troubleshooting hardware, software, and network issues, providing timely solutions via phone, email, and remote desktop tools from your home office.

The role requires excellent communication, strong problem-solving skills, and the ability to work independently across time zones.

Qualifications

• Proven experience in an IT Support role, preferably remote.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with remote desktop support tools and ticketing systems (e.g., Jira Service Desk, ServiceNow).

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end-users via remote access tools, phone, and email.
• Troubleshoot and resolve issues related to hardware, operating systems, and standard business applications.
• Install, configure, and maintain software applications and operating systems.
• Assist with user account management, including creation, modification, and deletion.
• Document support requests, solutions, and technical procedures in the ticketing system.
• Escalate complex issues to senior IT personnel or specialized teams when necessary.

Skills

Remote IT support

Windows & macOS

Remote communication

Troubleshooting

Independent work

Tools

Jira Service Desk

ServiceNow

Job description

Placements24 is seeking a highly competent Remote IT Support Specialist to join our distributed technical support team. You will be the primary point of contact for troubleshooting hardware, software, and network issues, providing timely solutions via phone, email, and remote desktop tools from your home office.

The role requires excellent communication, strong problem-solving skills, and the ability to work independently across time zones.