Remote Customer Support Specialist

Placements24; Newlands; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Health insurance

Team building events

Remote work stipend

Job summary

Placements24 in Australia is seeking an experienced Remote Customer Support Specialist to join a fully distributed team. You will be the primary contact for customers, delivering stellar support through email, chat and phone from your home office, helping resolve issues and ensuring satisfaction.

The role requires autonomy, excellent remote communication, and collaboration with cross-functional teams to maintain CRM records and contribute to the knowledge base.

Qualifications

• Minimum 3 years in customer support or helpdesk, ideally remote.
• Excellent written and verbal remote communication skills.
• Proficiency with CRM and helpdesk software; autonomous work style.

Responsibilities

• Provide high-quality support via email, chat, and phone using remote tools.
• Troubleshoot and resolve customer inquiries and technical issues.
• Maintain detailed records of interactions in the CRM.
• Collaborate with remote teams to address complex needs.
• Contribute to knowledge base with resolutions.

Skills

CRM proficiency

Remote support

Communication skills

Problem-solving

Autonomy

Tools

CRM software

Helpdesk software

Job description

About the Role

Our client is looking for an experienced and self-motivated Remote Customer Support Specialist to join their fully distributed team. In this role, you will be the primary contact for customers, providing exceptional support and resolving issues via digital channels from your home office. You will play a vital part in ensuring customer satisfaction and loyalty, contributing directly to the company's success in a remote-first environment. This is an excellent opportunity for an individual who thrives in an independent setting and is passionate about delivering outstanding remote customer experiences.

Key Responsibilities

• Provide high-quality customer support through email, chat, and phone using remote tools.
• Troubleshoot and resolve customer inquiries and technical issues efficiently and effectively.
• Maintain detailed and accurate records of all customer interactions and solutions in the CRM.
• Collaborate with remote team members and cross-functional departments to address complex customer needs.
• Contribute to the knowledge base by documenting common issues and their resolutions.

Requirements

• Minimum 3 years of experience in a customer support or helpdesk role, preferably in a remote capacity.
• Excellent written and verbal communication skills tailored for remote interactions.
• Proficiency with various customer relationship management (CRM) and helpdesk software.
• Strong problem-solving abilities and the capacity to work autonomously.
• A reliable internet connection and a dedicated home office setup.

Benefits

• Highly competitive remote salary and performance-based incentives.
• Flexible working hours and complete autonomy in your work environment.
• Opportunities for remote professional development and virtual team-building events.
• Comprehensive health, dental, and vision insurance coverage.
• A supportive, inclusive, and innovative remote company culture.