Remote Customer Support Pro - Flexible Hours & Autonomy

Placements24; Newlands; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Health insurance

Team building events

Remote work stipend

Job summary

Placements24 in Australia is seeking an experienced Remote Customer Support Specialist to join a fully distributed team. You will be the primary contact for customers, delivering stellar support through email, chat and phone from your home office, helping resolve issues and ensuring satisfaction.

The role requires autonomy, excellent remote communication, and collaboration with cross-functional teams to maintain CRM records and contribute to the knowledge base.

Qualifications

• Minimum 3 years in customer support or helpdesk, ideally remote.
• Excellent written and verbal remote communication skills.
• Proficiency with CRM and helpdesk software; autonomous work style.

Responsibilities

• Provide high-quality support via email, chat, and phone using remote tools.
• Troubleshoot and resolve customer inquiries and technical issues.
• Maintain detailed records of interactions in the CRM.
• Collaborate with remote teams to address complex needs.
• Contribute to knowledge base with resolutions.

Skills

CRM proficiency

Remote support

Communication skills

Problem-solving

Autonomy

Tools

CRM software

Helpdesk software

Job description

Placements24 in Australia is seeking an experienced Remote Customer Support Specialist to join a fully distributed team. You will be the primary contact for customers, delivering stellar support through email, chat and phone from your home office, helping resolve issues and ensuring satisfaction.

The role requires autonomy, excellent remote communication, and collaboration with cross-functional teams to maintain CRM records and contribute to the knowledge base.