Remote Installation & Tech Support Engineer

Placements24; Newlands; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work allowance

Health insurance

Paid time off

Training opportunities

Remote-first culture

Job summary

Placements24 is seeking a detail-oriented Remote Installation & Technical Support Specialist to guide customers worldwide through product installation and ongoing maintenance from a home office. You will diagnose issues via phone, email, and chat, document interactions in the CRM, and contribute to knowledge base articles while delivering a positive customer experience.

The ideal candidate is patient, technically adept, and thrives in a remote setting, with strong communication skills and the

Qualifications

• Proven experience in a technical support role focused on installation.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide remote technical support for installation, setup, and configuration.
• Diagnose and troubleshoot installation and maintenance issues via multiple channels.
• Guide users step-by-step through procedures to ensure successful implementation.
• Maintain accurate records of interactions and resolutions in the CRM.
• Escalate complex issues and contribute to knowledge base articles.

Skills

Technical support

Remote work

Customer guidance

Communication skills

Time management

Tools

CRM system

Ticketing systems

Remote support tools

Job description

Placements24 is seeking a detail-oriented Remote Installation & Technical Support Specialist to guide customers worldwide through product installation and ongoing maintenance from a home office. You will diagnose issues via phone, email, and chat, document interactions in the CRM, and contribute to knowledge base articles while delivering a positive customer experience.

The ideal candidate is patient, technically adept, and thrives in a remote setting, with strong communication skills and the