Funeral Home Receptionist / Administration Assistant

Fitzroy Funerals; Rockhampton Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Respectful, supportive workplace

Diverse responsibilities across admin,

Job summary

Fitzroy Funerals QLD is seeking a calm, capable front-of-house administrator to support families through one of life’s hardest moments. You’ll answer calls, coordinate with funeral directors and admin staff, and manage data and records with care.

The role involves liaising with families and partners, producing orders of service, memorial books, and photo tributes, while maintaining confidentiality and professional standards in a supportive team environment.

Qualifications

• Reliability, initiative and a genuinely caring nature.
• Excellent presentation and clear, compassionate communication.
• Strong grammar, spelling and attention to detail.
• Discretion and confidentiality.
• Collaborative mindset with ability to work independently.
• Calm and capable in fast-paced environments.
• Experience designing/producing printed stationery is a bonus.
• Driver licence (QLD) is a plus.

Responsibilities

• Welcome families and answer calls with warmth and professionalism.
• Support funeral directors and admin officers across a variety of tasks.
• Enter data and maintain accurate records and case files.
• Lodge death registrations in line with Queensland legislation.
• Manage inboxes and draft professional correspondence.
• Liaise with families and external partners (church staff, celebrants, doctors, nurses, QPS, QAS, hospital teams, solicitors and others).
• Create Order of Service booklets and Memorial Books.
• Compile photo tributes and presentations.
• Coordinate social media posts in line with brand tone and family wishes.

Skills

Customer service

Communication

Data entry

Confidentiality

Team collaboration

Independent work

Calm under pressure

Front-of-house administration

Attention to detail

Tools

Microsoft Office

Job description

You'll be the calm, capable first point of contact and the organisational backbone for our team. Fitzroy Funerals QLD is a locally owned funeral home with a friendly, close-knit team dedicated to guiding families through some of life's hardest moments with care, clarity and professionalism.

Key responsibilities

• Welcome families and answer calls with warmth and professionalism
• Support funeral directors and admin officers across a variety of tasks
• Enter data and maintain accurate records and case files
• Lodge death registrations in line with Queensland legislation (Queensland Registry of Births, Deaths and Marriages)
• Manage inboxes and draft professional correspondence
• Liaise with families and external partners (church staff, celebrants, doctors, nurses, QPS, QAS, hospital teams, solicitors and others)
• Create Order of Service booklets and Memorial Books
• Compile photo tributes and presentations
• Coordinate social media posts in line with brand tone and family wishes

About you

• Reliability, initiative and a genuinely caring nature
• Excellent presentation and clear, compassionate communication
• Strong grammar, spelling and attention to detail
• Confidence with Microsoft Office (Word, Excel, PowerPoint/Publisher, Outlook)
• Discretion and a strong understanding of confidentiality
• A collaborative mindset plus the ability to work independently
• Composure in a fast-paced, sometimes high-pressure environment
• Experience designing and producing printed stationery (e.g., programs, keepsakes) - nice to have but not essential
• Prior experience in a funeral, healthcare, hospitality, or front-of-house admin role - nice to have but not essential
• Current open QLD driver licence (automatic) - nice to have but not essential

About us

• Fitzroy Funerals QLD is a locally owned funeral home with a friendly, close-knit team. We're dedicated to guiding families through some of life's hardest moments with care, clarity and professionalism.
• On-the-job training provided by an approachable and kind team
• A respectful, supportive workplace where your contribution truly matters
• Clear processes and thoughtful guidance from experienced professionals
• Varied work that blends customer service, compliance, creativity and logistics
• Opportunity to develop specialist skills within a trusted local business