Office Administrator

Mulqueen Group Australia; Greater Bendigo; On-site; AUD 48,000 - 64,000; Full time

Job summary

Mulqueen Family Funerals in Bendigo is seeking an Office Administrator to join our compassionate team. You will support the smooth and respectful operation of our funeral home, greet clients, handle inquiries, and coordinate services with funeral directors.

The role requires empathy, strong organizational skills, and discretion. You will manage appointments, records, and general office tasks, with on-call roster responsibilities after a qualifying period.

Qualifications

• Compassionate support for grieving families and visitors.
• Excellent organizational abilities and attention to detail.
• Effective verbal and written communication skills.
• Commitment to delivering exceptional customer service.
• Ability to handle sensitive information with discretion.
• Excellent time management and multitasking skills.
• Team player with collaborative approach.
• Above average IT skills with Microsoft Office suite.
• Willingness to adapt to funeral services industry.
• Open to potential training as a Funeral Director after qualifying period.

Responsibilities

• Greeting and assisting clients and visitors in a compassionate manner.
• Handling phone calls, emails, and inquiries with sensitivity and professionalism.
• Managing appointments and scheduling funeral services.
• Maintaining accurate records and databases.
• Preparing and distributing necessary documentation.
• Coordinating with funeral directors and staff for service arrangements.
• Overseeing office supplies and equipment inventory.
• Assisting with general office tasks as needed.
• Participation in an on-call (telephone) roster after a qualifying period.

Skills

Compassion

Empathy

Organizational skills

Communication

Customer service

Confidentiality

Time management

Team player

IT skills

Funeral industry exposure

Tools

Microsoft Office

Job description

Are you a compassionate and organized individual with excellent administrative skills?

Mulqueen Family Funerals is seeking an Office Administrator to join our dedicated team in Bendigo. In this pivotal position, you will play a crucial role in supporting the smooth and efficient operations of our funeral home. Your strength, attention to detail, empathy, and efficient office management will ensure that grieving families receive the support they need during difficult times.

As our Office Administrator, you will be expected to:

• Share our values of compassion; integrity; trust; excellence and respect
• Provide empathetic and compassionate support to grieving families and visitors.
• Maintain a professional, organized and 'can-do' office environment.
• Manage administrative and financial tasks efficiently and effectively.
• Ensure all documentation and records are accurate and up-to-date.
• Collaborate with colleagues to guarantee excellence in funeral services.
• Maintain the highest levels of confidentiality and respect for the privacy of our clients.

Your responsibilities will include:

• Greeting and assisting clients and visitors in a compassionate manner.
• Handling phone calls, emails, and inquiries with sensitivity and professionalism.
• Managing appointments and scheduling funeral services.
• Maintaining accurate records and databases.
• Preparing and distributing necessary documentation.
• Coordinating with funeral directors and staff for service arrangements.
• Overseeing office supplies and equipment inventory.
• Assisting with general office tasks as needed.
• Participation in an on-call (telephone) roster after a qualifying period.

To excel in this role, you should possess the following skills and attributes:

• Compassion: Demonstrated ability to provide empathetic support to grieving individuals and families.
• Organizational Skills: Strong organizational abilities with excellent attention to detail.
• Communication: Effective verbal and written communication skills.
• Customer Service: A commitment to delivering exceptional customer service.
• Confidentiality: Ability to handle sensitive information with discretion.
• Time Management: Excellent time management and multitasking skills.
• Team Player: Collaborative mindset and the ability to work well in a team.
• Computer Proficiency: Above average IT skills particularly related to the full Microsoft Office suite.
• Adaptability: Willingness to adapt to the unique needs of the funeral services industry.
• Open to potential training as a Funeral Director after a suitable qualifying period.

Join an industry leader in providing comfort and support to those in need during their most challenging moments. Your role as Office Administrator will be instrumental in helping families navigate their grief with care and compassion.

Mulqueen Family Funerals is an equal opportunity employer, and we encourage candidates of all backgrounds to apply. We are committed to creating a diverse and inclusive workplace. Standard Police and licence checks will be required.