Funeral Administrative Arranger

Mayday Recruitment; City Of Rockingham; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Full training provided

Opportunities for career development

Supportive team environment

Job summary

MAYDAY Recruitment Group is partnering with a leading funeral services provider in Rockingham, WA to recruit a Permanent Full-Time Funeral Administrative Arranger (Receptionist). This role focuses on a warm, professional welcome for families, handling calls, and providing essential administrative support to ensure smooth funeral services.

Based at the Rockingham location, you will be the friendly face and first voice families rely on during a difficult time.

Qualifications

• Warm, welcoming frontline experience preferred.
• Ability to multitask in a busy reception setting.
• Empathetic, professional communication with families.
• Confident handling calls and visitor enquiries.
• Strong organisational skills and attention to detail.
• Calm, professional demeanour in sensitive situations.
• Competent with computer systems and admin tasks.
• Able to work independently within a supportive team.

Responsibilities

• Act as first point of contact for families and visitors.
• Answer and make outbound calls to families and contacts.
• Manage busy reception environment and prioritise enquiries.
• Provide general admin support to funeral arrangers and conductors.
• Ensure accurate information is communicated to the funeral team.
• Handle confidential information with discretion and care.
• Support the wider team with admin tasks to ensure a seamless experience.

Skills

Receptionist experience

Multitasking

Empathetic communication

Communication skills

Telephone handling

Organisational skills

Calm under pressure

Computer literacy

Team collaboration

Tools

Microsoft Office

Job description

MAYDAY is proud to be partnering with a leading funeral services provider to recruit a Permanent Full-Time Funeral Administrative Arranger (Receptionist) for their Rockingham, WA location.

This is a rewarding opportunity to join a compassionate and dedicated team, providing a warm and welcoming first point of contact for families during some of life’s most difficult moments. In this role, you will play an important part in creating a positive and supportive experience for families, ensuring they feel welcomed, informed and cared for from their very first interaction.

Working within an experienced and supportive team, this is a predominantly reception and customer service-focused position. You will manage incoming calls, greet visitors and provide essential administrative support to help ensure the smooth running of funeral services.

About the Role

As a Funeral Administrative Arranger, you will be the friendly face and voice of the Rockingham location, helping families feel comfortable and supported while keeping day-to-day operations running smoothly.

Your responsibilities will include:

• Acting as the first point of contact for families, visitors and other stakeholders, providing a warm, professional and compassionate welcome.
• Answering incoming calls and making outbound calls to families and relevant contacts.
• Managing a busy reception environment, balancing multiple enquiries and competing priorities throughout the day.
• Providing general administrative and reception support to the Funeral Arrangers and Conductors.
• Ensuring accurate information is communicated to the funeral team to support the smooth coordination of services.
• Responding to enquiries with sensitivity, professionalism and discretion.
• Maintaining accurate records and handling confidential information appropriately.
• Supporting the wider team with administrative tasks to ensure families receive a seamless and respectful experience.

This is a busy environment where multiple services may be taking place at the same time, so the ability to multitask, stay organised and remain calm under pressure is essential.

Importantly, this is a reception-focused role rather than a funeral arranging position. You will primarily be based at the location, with no requirement to attend or conduct funeral services. There may be occasional involvement in supporting viewings or service preparations, but your main focus will be reception, communication and customer service.

About You

We are looking for a naturally warm, organised and people-focused individual who understands the importance of making a positive first impression. You will be confident managing a busy reception while providing compassionate service to families who may be experiencing a difficult time.

You will ideally have:

• Previous experience in a receptionist, medical receptionist or front-of-house customer service role.
• Strong multitasking skills and the ability to manage competing demands in a busy environment.
• A warm, approachable and empathetic manner, with excellent communication skills.
• Confidence answering calls, greeting visitors and handling enquiries professionally.
• Strong organisational skills and attention to detail.
• The ability to remain calm, composed and professional when dealing with sensitive situations.
• Confidence using computer systems and completing general administrative tasks.
• A collaborative approach and the ability to work independently within an experienced team.

Experience in the funeral industry is not essential. We welcome applications from candidates with backgrounds in medical reception, healthcare, aged care, hospitality, administration and other customer-facing environments.

Above all, we are looking for someone who genuinely enjoys helping people, can think on their feet and takes pride in providing a welcoming and supportive experience.

What's on Offer?

• Permanent full-time employment, Monday to Friday, approximately 8:30am–4:30pm, with some flexibility.
• The opportunity to make a meaningful difference to families within your local community.
• A supportive team environment with experienced colleagues.
• Full training and ongoing support to help you build confidence in the role.
• Potential opportunities to develop into funeral arranging in the future, should this be of interest.
• The opportunity to build a career with an established organisation supporting families across Australia.

Ready to Make a Difference?

If you are an experienced receptionist who is organised, compassionate and confident managing a busy front desk, this could be a rewarding next step in your career.

You dont need previous funeral industry experience to succeed. What matters most is your ability to multitask, communicate with warmth and professionalism, and help families feel welcomed and supported from their very first interaction.