Compassionate Funeral Home Front Desk & Admin

Fitzroy Funerals; Rockhampton Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Respectful, supportive workplace

Diverse responsibilities across admin,

Job summary

Fitzroy Funerals QLD is seeking a calm, capable front-of-house administrator to support families through one of life’s hardest moments. You’ll answer calls, coordinate with funeral directors and admin staff, and manage data and records with care.

The role involves liaising with families and partners, producing orders of service, memorial books, and photo tributes, while maintaining confidentiality and professional standards in a supportive team environment.

Qualifications

• Reliability, initiative and a genuinely caring nature.
• Excellent presentation and clear, compassionate communication.
• Strong grammar, spelling and attention to detail.
• Discretion and confidentiality.
• Collaborative mindset with ability to work independently.
• Calm and capable in fast-paced environments.
• Experience designing/producing printed stationery is a bonus.
• Driver licence (QLD) is a plus.

Responsibilities

• Welcome families and answer calls with warmth and professionalism.
• Support funeral directors and admin officers across a variety of tasks.
• Enter data and maintain accurate records and case files.
• Lodge death registrations in line with Queensland legislation.
• Manage inboxes and draft professional correspondence.
• Liaise with families and external partners (church staff, celebrants, doctors, nurses, QPS, QAS, hospital teams, solicitors and others).
• Create Order of Service booklets and Memorial Books.
• Compile photo tributes and presentations.
• Coordinate social media posts in line with brand tone and family wishes.

Skills

Customer service

Communication

Data entry

Confidentiality

Team collaboration

Independent work

Calm under pressure

Front-of-house administration

Attention to detail

Tools

Microsoft Office

Job description

Fitzroy Funerals QLD is seeking a calm, capable front-of-house administrator to support families through one of life’s hardest moments. You’ll answer calls, coordinate with funeral directors and admin staff, and manage data and records with care.

The role involves liaising with families and partners, producing orders of service, memorial books, and photo tributes, while maintaining confidentiality and professional standards in a supportive team environment.