Funeral Service Concierge | Meaningful Work, Exceptional People

K.M.Smith Funeral Directors; Brisbane; On-site; AUD 48,000 - 62,000; Full time

Job summary

K.M.Smith Funeral Directors – Brisbane QLD is seeking a Funeral Service Concierge to support families from first contact through to the day of the service. This varied role offers casual, part-time and full-time options, with scope to build a long-term career while delivering exceptional service.

You will work with warmth and professionalism, manage information in a CRM, coordinate with celebrants and providers, and help prepare chapels, venues and transport for dignified ceremonies.

Qualifications

• Experience in hospitality, customer service or a people-focused field.
• Strong communication, both verbal and written.
• Comfortable using CRM or similar systems.
• Reliable, punctual and discreet.
• Hold a current driver's licence.
• Ability to work across casual, part-time and full-time roles.

Responsibilities

• Support families by phone and in person with warmth and professionalism.
• Record and manage information in our Client Management System.
• Coordinate with celebrants, clergy, cemeteries and service providers.
• Follow workflows and meet deadlines so nothing is missed.
• Prepare chapels, venues, vehicles and equipment.
• Lead and support funeral services on the day.

Skills

Customer service

Hospitality

Communication

CRM familiarity

Time management

Reliability

Discretion

Tools

CRM software

Job description

Funeral Service Concierge | Meaningful Work, Exceptional People

K.M.Smith Funeral Directors – Brisbane QLD

Funeral Service Concierge / Family Care
Brisbane | Casual, Part-Time & Full-Time Opportunities

Funeral service may not be an industry you’ve ever considered. Many of our best people didn’t either, until they found work that gave them a real sense of purpose.

At K.M. Smith Funeral Directors, we’re looking for driven, capable people who take pride in doing things well. You don’t need funeral industry experience. You do need a strong work ethic, high personal standards and a genuine commitment to exceptional service.

Our Concierge / Family Care team supports families from their first phone call through to the day of the service. They make sure every detail is organised behind the scenes and that everything comes together seamlessly on the day.

The Role

This is a varied, hands-on role that may include:

• Supporting families by phone and in person with warmth and professionalism
• Recording and managing information in our Client Management System
• Coordinating with celebrants, clergy, cemeteries, crematoriums and service providers
• Following workflows and meeting deadlines so nothing is missed
• Preparing chapels, venues, vehicles and equipment
• Leading and supporting funeral services on the day

We’re offering casual, part-time and full-time positions. Some people join us to build a long-term career, others bring years of experience into a role that fits their life.

You might be returning after a break from the workforce, semi-retired and wanting to put your skills to meaningful use, or ready for a career change. Whatever your situation, we expect the same thing from everyone: commitment, reliability and a drive to do the job exceptionally well.

About You

You will:

• Be motivated, purposeful and strive for excellence in everything you do
• Genuinely enjoy people and have a warm, professional manner, including on the phone
• Communicate clearly, both verbally and in writing
• Be confident with computers and have a solid understanding of a CRM or similar system
• Manage your time well, work to deadlines and juggle a variety of tasks
• Stay calm, organised and discreet in sensitive situations
• Be reliable, punctual and a genuine team player
• Respect different cultures, traditions and beliefs
• Be physically fit for the practical side of the role
• Hold a current unrestricted driver’s licence
• Experience in hospitality, customer service, administration, healthcare, aged care or another people-focused field would be highly regarded.

Why K.M. Smith Funeral Directors?

There aren’t many jobs where the small things you do mean so much. Every family deserves to feel that nothing is rushed, nothing is overlooked, and someone capable is making sure everything is as it should be.

We’ll train you in our systems and the practical side of funeral service. What we can’t teach is a genuine love of people and the instinct to provide exceptional service.

You don’t need to be passionate about the funeral industry. You do need to be passionate about people.